- Cardiff City Centre. Office-based with regular meetings & events across the city centre & Cardiff Bay
- Opportunities for hybrid working following successful probation
- Fixed Term until November 2031
- Full Time, 37.5 hours per Week, Monday – Friday, (with very occasional evenings & weekends as required)
- £27,900 per annum (increasing to £30,000 per annum from December 2026) + Annual Bonus of up to 4%
Comprehensive Benefits Package including:
- 25 Days Annual Leave + UK Bank Holidays
- Hybrid working following probation
- Private Healthcare & Employer Pension Contributions
- Ongoing Training & Development
- Enhanced Wellbeing Support & Employee Assistance Programme
The Organisation:
A private, not-for-profit membership organisation whose objective is to transform the City of Cardiff, representing over 1000 businesses across retail, hospitality, office, leisure, culture and public sectors. Operating at the intersection of business, government and communities, they deliver strategic investment, placemaking, business support, marketing, events, public realm and policy leadership to support a vibrant, inclusive and competitive capital city. They provide a voice for their members, making Cardiff a vibrant, safe, and prosperous city for businesses, residents, and visitors. Through innovative projects and strategic partnerships, their mission is to enhance the city’s public spaces and deliver tangible improvements that make a real difference.
The Culture:
This is an organisation committed to creating an inclusive, supportive and ambitious working environment where people are empowered to contribute ideas, innovate and make a meaningful impact. Embracing values of integrity, compassion, communication and collaboration, they are member-focused and city-centric. Their work is impactful, helping to shape Cardiff’s urban environment and the emerging future.
The Role:
As the organisation enters an ambitious new phase of growth and transformation, including an expansion into Cardiff Bay, they are seeking a customer facing Business Engagement Officer to work in partnership with their members. You will be fundamental in ensuring businesses understand the value of their membership, are actively engaged in shaping future priorities, and feel confident in the organisation’s direction.
As Business Engagement Officer you will manage and grow relationships with a defined portfolio of businesses across a range of sectors. The role is focused on proactive engagement, relationship building, communicating impact and gathering insight on sector and city priorities.
This is a varied, outward facing role requiring confidence, strong communication skills and the ability to positively represent the organisation at all levels. You’ll also demonstrate the fluidity to adapt to the changing needs of the organisation, embracing new responsibilities and confronting new challenges with positivity and enthusiasm.
Responsibilities:
- Develop and own relationships with a defined portfolio of members across multiple sectors.
- Proactively engage businesses during the ballot period to ensure they understand the value, priorities and impact.
- Identify historically disengaged members and implement targeted engagement approaches.
- Clearly communicate projects, services and opportunities to members.
- Act as a conduit for business feedback, ensuring sector and city priorities are captured and shared with the senior team.
- Support businesses in understanding how organisational activity aligns with their commercial and operational priorities.
- Maintain accurate records of engagement and key contacts using internal systems.
- Represent the organisation at meetings, events, forums and stakeholder sessions as appropriate.
- Contribute to presentations, briefings and engagement materials for businesses and stakeholders.
- Support delivery of specific projects as communicated by the Management Team.
- Keep informed of key issues affecting city centre businesses across sectors.
- Work collaboratively with partners including the local authority, police, business groups and other stakeholders.
Skills & Experience:
Essential
- Experience in account management, relationship management, sales, marketing or customer engagement.
- Strong interpersonal skills with the ability to build credibility quickly.
- Clear and confident communication skills, including experience of speaking or presenting to groups.
- Ability to communicate effectively with stakeholders at varying levels of seniority.
- Proactive approach with strong organisational skills and attention to detail.
- Ability to work independently and manage a varied workload.
- Experience using MS Office and web-based databases or CRM systems.
- Confident, personable and professional manner.
- Receptive to change and enthusiastic to develop.
Desirable
- Experience working with businesses in a city centre, retail, hospitality, leisure or service environment.
- Knowledge of Business Improvement Districts or membership organisations.
- Ability to communicate in Welsh.
Interview Process:
Aspire Recruitment Services Ltd. is acting as an Employment Agency in respect to this vacancy.
- To apply, please submit your CV in the first instance. The closing date for applications is Friday 2nd October, 2026.
- Candidates shortlisted by Aspire Recruitment Services, will be invited to have a confidential discussion to explore your skills, experience and to assess mutual alignment with the opportunity.
- Candidates shortlisted by the Employer will be invited to attend an in-person interview, week commencing Monday 12th October, 2026.
- It is anticipated that the successful candidate will commence in November, 2026.
We are committed to creating an inclusive and accessible recruitment process. Reasonable adjustments can be made at any stage, to ensure candidates are fully supported throughout interviews and onboarding. As the Employment Agency, Aspire Recruitment Services encourages an open conversation about how we can best facilitate your participation.