- Brentford, London - Office Based
- Permanent
- Full Time
- Monday – Friday, working shifts between 8am – 4.00pm / 9am – 5pm / 9.30pm – 5.30pm
- Salary up to £30,000 per Annum
Comprehensive Benefits Package including:
- 25 Days Annual Leave + Bank Holidays
- 10% Annual Bonus, subject to business performance.
- £50 Vouchers per month, when company achieve monthly target.
- Weekly Coffee Voucher, when company achieve weekly target.
- Healthcare Plan
- Death in Service
- Critical illness benefit.
The Company:
A market leading distribution company established to fulfil the needs of its customers through innovation, choice and quality. The company delivers products and services to the medical community, specifically orthopaedic and corrective surgery, in an effective and sustainable manner. They boast a pioneering range of specialist products and continue to enjoy significant and sustained growth, year on year.
The Culture:
Proud to have established and nurtured a team of impressive individuals, this is a business who positively encourage continuous development. They provide an environment conducive to teamwork, innovation and excellent customer service, with opportunities to learn and progress quickly.
The Role:
The role of Supply Chain Assistant is pivotal to the company’s future and to it delivering a consistent high level of service excellence. You will work with internal and external customers and suppliers to improve the brand, create stronger customer relationships and develop supply chain activities. You will work in a fast-paced regulatory environment in a consistent and professional manner ensuring that accuracy is central to all tasks. Through processing incoming requests efficiently and professionally you will provide a consistently high level of service to customers; ensuring customer loyalty and repeat business.
Responsibilities:
- Process customer requests from enquiry to dispatch in a timely, consistent and professional manner with an excellent level of attention to detail.
- Communicate effectively with customers, suppliers and couriers in writing and verbally, setting realistic timescales for issue resolution.
- Provide administrative and organisational support to the sales team; responding in a timely and professional manner.
- Responsible for the acceptance of deliveries into the company including but not limited to collections from hospitals, supplier deliveries and third-party orders.
- Undertake stock management.
Skills, Experience & Qualifications:
Though the role is working within the Supply Chain function, the emphasis is on customer care, service delivery and exacting attention to detail. As such, applications are welcome from candidates outside of the Supply Chain sector, though with transferrable skills and experience of:
- Delivering a first-rate customer experience with a commitment to service excellence.
- Highly organised with an exacting attention to detail
- Solution driven and committed to process improvement.
- Agile, adaptable to change and with a creative approach to problem-solving.
- Responsible and accountable; able to make informed decisions and depend upon your own judgement.
- Highly communicative with strong verbal and written communication skills.
- Commercially minded with a high degree of business acumen.
- Committed to continuous professional development.
- Educated to degree level or able to demonstrate equivalent experience.
- Flexibility to travel to the South Wales office for training and development purposes.
Recruitment Process:
Aspire Recruitment Services Ltd. is acting as an Employment Agency in respect to this vacancy.
- To apply, please submit your CV in the first instance.
- Candidates shortlisted by Aspire Recruitment Services, will be invited to have a confidential discussion to explore your skills, experience and to assess mutual alignment with the opportunity.
- Candidates shortlisted by the Employer will be invited to participate in a 1st stage interview, remotely via Microsoft Teams.
- If successful after the 1st stage interview, you will be invited to participate in a 2nd stage, in-person interview at the Brentford facility in West London. This will include a site tour, and last approximately 2 hours.
- The successful candidate will ideally commence as soon as possible, benefitting from induction and continued training both on-site in London, as well as from the Head Office facility in South Wales. As such, some travel will be required, especially during the initial training period. Interested candidates will need to be available to attend training in South Wales, for up to 1 week at a time, on approximately 2-3 occasions during the initial onboarding.
- Where travel is required to South Wales, travel and accommodation will be arranged by the employer.
- Following initial training and onboarding, travel to Wales is limited to approximately twice a year.
We are committed to creating an inclusive and accessible recruitment process. Reasonable adjustments can be made at any stage, to ensure candidates are fully supported throughout interviews and onboarding. As the Employment Agency, Aspire Recruitment Services encourages an open conversation about how we can best facilitate your participation.